Refund Policy

Damages and Returns

As our products are designed for personal use, we are unable to accept returns. We kindly request that you carefully inspect your order upon delivery. If you discover any defects, damages, or if you received an incorrect item, please contact us (rootedsociety.shop@gmail.com) so that our team can assist you. We will assess the issue and take the necessary steps to resolve it.

Refunds and Cancellations

Should you need to cancel your order for any reason, please contact us within 24 hours of placing the order. We can only accommodate cancellations before the order has been shipped. Once the order has been shipped no cancelations can be made.

Orders may be canceled within 24 hours of the order being placed. All canceled orders will be subject to a cancellation fee of 15% of the total order cost.

In the event of a refund, the amount will be automatically returned to your original payment method. Please note that it may take some time for your bank or credit card company to process and reflect the refund.